In early August 2018, I was able to review my flight on JAL Japan Airlines in their Business Class Sky Suites, from Southeast Asia, Bangkok (BKK) to the US via Tokyo Narita Airport (NRT). I thought the movie selection was quite generous, but the layout, menu system and controls felt a little clunky and didn’t flow very well. We headed to the airport early, (as we needed to check-out of our hotel by 4pm), but since we couldn’t check-in until 3 hours prior to departure, we did some plane-spotting around the airport, and hung out at the International Terminal for a while. However, KLIA’s satellite felt nicely designed and thoughtfully laid out. Currently you have JavaScript disabled. For those of you looking to book your own flight, note that this was a 777. I sat in 12 A. Since there’s no JAL lounge to review, I’ll keep my comments on the Qantas lounge brief. Operating its Dreamliner aircraft between Melbourne / Sydney and Tokyo, Japan Airlines business class is renowned for offering an award-winning business ‘sky-suite' and an extremely high standard of hospitality and service. I sat in 12 A. Perhaps one of the first things I noticed was the location of the seat controls. As we were climbing to cruising altitude, I began to explore the features of the seat a bit more. The window seat is the best option with JAL business class Sky Suites. JAL flies return between Melbourne and Tokyo daily. Check out our Trip Report on YouTube, complete with chill and relaxing music! I broke the trip by having a stopover in Tokyo. Fortunately, JAL still offers a “Late Night Snack” set meal as well as your choice of Champon, Udon or Soba cup noodles that you can order at any time. Today my husband and I flew back to Vancouver by Japan Airlines. The seat controls themselves were simple and easy to use. Boarding was slightly delayed but didn't impact the arrival time into Singapore. In order to post comments, please make sure JavaScript and Cookies are enabled, and reload the page. I managed to place all my small personal items in here, which was really useful. I slept for a solid three hours, and by the time I woke up we were about two hours from Tokyo. Short flight from Seoul (ICN) to Tokyo (NRT). It flies non-stop to a… While narrow, I'll take a narrow business class seat any day if it's this private and comes with an airweave mattress pad for greater sleep comfort. Pre-boarding for infants and elderly began momentarily, followed by JAL Diamond and OneWorld Emerald members, followed by Business Class and JAL Sapphire / Crystal. Beneath that was a touch-screen remote controller for the IFE. Apex Suite window seat Japan Airlines. The IFE selection was good, but the interface could be a bit more intuitive and the controls a bit more responsive. written by Frank May 13, 2016. JAL has the superior product across the Pacific in business class. I arrived at Narita airport shortly before 9AM, and headed to JAL… I hope your Sky Suite experience is as pleasant as mine was! Japan Airlines Sky Suite Business Class remains my favorite business class product, particularly its very private window seats. I’m not sure how they determine who gets first dibs on the Japanese meals, as I’m pretty sure I requested the Japanese meal pretty early on. In the 2012 Frequent Business Traveler Air Travel Pet Peeve Survey, a lack of personal space took the top three slots.. The check-in counters opened a little earlier than scheduled, so we were second in line to get checked in. The service was impeccable. FREQUENCY. The service was reduced, but that did not detract from the genuine Japanese hospitality offered by the crew. Our aircraft, a Boeing 787-9 (Registration: JA869J) was visible through the window directly facing the gate. I loved the privacy and spaciousness offered by the seat. While all the seats boasts of unimpeded aisle access, this is achieved through the partitioning of the seats in a creative manner so that one does not have to jump over your seat neighbour, but instead walk out in a respectable manner. The first aircraft with SS7, as it is designated in the flight timetable, went into service on January 9, 2013, on the Narita-London route. Definitely not the case. However, after a while of being strapped in, it really started to irritate my neck whenever I had to move around and reach for things. ... From the sound of your review, not all J flights on JAL are created equal! The seat/bed was wide, long and comfortable. Prefer video? THE SEAT. The cargo door was still open to finish up some last minute loading. Your email address will not be published. Unfortunately, for whatever reason, our check-in agent took almost 20 minutes to check us in, mentioning something about reconfirming our tickets. The controller unit also wasn’t very responsive. Once that ordeal was over, we headed directly to the satellite terminal, which was where our gate C32 was. To the side of that was an adjustable LED reading lamp, which had three different brightness settings. Boarding at gate 63. It was at the back of business class with 3 windows. The seat features a large 17″ touch-screen TV, which also included convenient back-lit buttons beneath the screen. Reward Flying has reviewed the JAL Sky Suite twice as well as the Shell Flat Neo, so reviewing the Sky Suite III was anticipated. It was at the back of business class with 3 windows. Wow. The tray-table is latched to the side of the seat back in front. The 24 new JAL SKY SUITE II seats will feature on the updated Boeing 767, each designed to recline 180 degrees into 2m long fully flat beds. The breakfast was a Japanese gyuudon/ meat and rice package by a famous chain restaurant Yoshinoya. My seat, 7K. A small storage space is available in the center console, which has a hook for stowing the headset, as well as a personal mirror on the door. Its fleet features a variety of two-cabin, three-cabin and four-cabin configurations. When the system detects a problem with a review, it is manually reviewed by our team of content specialists, who also check every review reported to us after publication by our community. Yes, you should be able to as JAL business, because they are both One World! Firstly, the legroom is fantastic. I loved the privacy and spaciousness offered by the seat. Best flight I’ve had. Along with its oneworld partners Cathay Pacific and Malaysia Airlines, JAL primarily operates flights throughout Asia.. The only caveat about a window seat is that if you are a larger person, the little alley to get to your seat is quite narrow. They really want you to feel as comfortable as possible. Thank you for this nice review. My wife and I took the domestic flight from Osaka (Itami airport) to Tokyo (Haneda airport). I was very impressed by the design of KLIA’s satellite terminal. more, You seem to have JavaScript disabled. bed width: approximately 65cm: approximately 65cm: Max. Can I check with you whether JAL Business Class passenger can access the MH’s Golden Lounge? After an hour or so, I had to tuck the shoulder strap underneath my arm as to give some relief to my neck. I brought it home to share this comic like meal with our kid. I used the premium economy bathroom for convenience. WiFi plans were available on the flight, based on hours of use. Checking-in at Tokyo Narita Airport & JAL Sakura Lounge. The flight was full, which meant that plenty of other passengers thought the same. I had booked my flight from LAX to Osaka with business class and unfortunately I had done all my research assuming that JAL had the same kind of seat in their LAX to Osaka run as LAX to Tokyo (Sky Suites). The Sky Suite is either a 2-3-2 configuration on the Boeing 777s or a 2-2-2 layout on the 787s. The omelette was a bit bland, and I didn’t enjoy the Greek yogurt. We completed the full meal. (I did not try it out as it was too pricy). Japan Airlines has a many different types of business class. Review: Japan Airlines Sky Suite Business Class. Most selected commitment to quality.International flight - JAL SKY SUITE aircraft.Learn about seats, inflight dining, entertainment and other services for each travel class. Remember to check for JAL’s award availability on British Airways’ site before your next trip to Asia. The reviews in each sort order are displayed chronologically. The TV huge. I used the premium economy bathroom for convenience. Below, you can read a review of the flight during which I was lucky enough to experience JAL’s excellent “Apex Suite” business class seats. Available on my seat were a pair of noise-cancelling headphones, a JAL amenity “pouch” (It’s not a full kit offered in longer flights), a pair of slippers, a soft blanket and a pillow. The overnight flight from Singapore to Haneda ln JAL's SKY SUITE III was fairly unimpressive - it was good but I guess it pales in comparison to Singapore Airlines' A350 product which serves the same route. It’s fairly comfortable, though not particularly lux, with good foo… JAL (Japan Airlines) Business Class Review Wed, 07 Nov 2018. We visited a couple of lounges including Malaysia Airline’s brand new Golden Lounge (review of this coming soon! Looking outside, it was still dark, so I flipped through the IFE and checked out the Air Show. Since this was a red-eye flight, there is no full meal service after departure, but only a light meal prior to arrival. After finishing the meal relatively quickly, I was ready to get some sleep. A convenient shuttle train connects the main terminal with the satellite terminal. One the best experience in flight. JAL SKY SUITE 777 (SS7) JAL SKY SUITE 787 (SS8/SS9) Seating configuration: 2-3-2 (7-seats per row layout) 2-2-2 (6-seats per row layout) Capacity: 49 seats: 38 seats (787-8) 44 seats (787-9) Seat width (distance between armrests) approximately 52cm-Max. The food delicious. Is MH Golden Lounge accessible for JAL J class passenger? On this particular aircraft (as well as select versions of the 787-8 and all 777-300ER planes) it was the Apex Suite (branded, by JAL, as the “Sky Suite”), which is also featured on a number of Korean Air planes and is arguably the best business class seat in the air. A few years ago I flew in the Sky Suite I from Seoul to Tokyo. Japan Airlines (JAL) is one of the two main airlines of Japan, with ANA being the other. Required fields are marked *. The big letdown was the food, which is not usually the case on my other Japanese carrier flights. Now I know that the three-point safety harness is there to protect the head in case of sudden stop or movement (since there is no seat back close enough to cushion the head). Unfortunately, I was told they had already run out of the Japanese meals. I was excited to be flying in JAL’s SKY SUITE III again, since I loved the seat layout on our Tokyo Haneda to Bangkok flight, which was operated by a 777 with SKY SUITE III seats. The JAL amenity pouch contained a moisture mask, ear plugs, an eye mask and a toothbrush. Subscribe to our FREE newsletter to receive updates whenever we release new trip reports! JAL doesn’t operate a lounge at Sydney Airport, instead directing customers to the Qantas business lounge. Upon boarding, I was greeted by the purser and kindly directed towards my window seat for the flight, 12A. Usually I’m used to finding the controls located on the side of the seat above the armrest. Alternatively, you may use, We're sorry, hotels cannot be booked for more than 30 days, There are newer reviews for Japan Airlines (JAL). JAL SKY WIDER will be installed in the Economy cabin as well. I ordered myself one of the set meals, a Soba de Sky, and a Sky Time Kiwi juice. Also head over to our YouTube channel for our video trip reports. This is the version of our website addressed to speakers of English in the United States. For previous posts in the trip report, see: Review: British Airways First Class Lounge New York JFK Terminal 7. Review: ANA First Class 777 New York JFK to Tokyo Narita Link: JAL Sky Suite seats; The trek back to Narita sucked hard, dude. JL is part of the oneworld alliance and also has codeshare arrangements with about 30 other airlines. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. As Australia announced a travel ban on March 17, my family and I had to cancel our trip to Japan. Very comfortable product. The picture was crisp and the colors were good. Best customer service ever in flight (both way to and from). The cabin was lit with warm mood lighting with pinkish hues. We had a lovely early morning approach into Narita, landing on runway 16L, which unfortunately meant I had no view of the terminal since I was sitting on the left. The business class menu was also sitting on the side table. This will first be rolled out to the NRT-YVR route in December. Review – JAL First Class – San Francisco to Tokyo Haneda – 777-300ER, Review – Haneda Excel Hotel Tokyu Runway View, Review – Thai Airways Business Class – Bangkok to Kuala Lumpur – 777-300ER, Review – JAL SKY SUITE III – Kuala Lumpur to Tokyo Narita – 787-9, Review – ANA Business Class – San Francisco to Tokyo Narita – 777-300ER, Review – Cathay Pacific Lounge in Vancouver. Otherwise, I would have been a total zombie later on as I still had a full day layover at Narita for planespotting! I boarded through door 2L. The staffs were nice and polite. I boarded with my mom and sister, who were traveling in first class. As I finished up my meal the sky was growing lighter and lighter. They are really nice and amazing hospitality! We arrived at gate C32 about 10 minutes before the scheduled boarding time, where a lot of people were already waiting. Upon receiving my refund in my account however I noticed that I was short $1200. JAL offers a very competitive product with their Sky Suite III reverse herringbone seats on the 787. Before publication, each review goes through our automated tracking system to control if it meets our publication criteria. Very comfortable product. Flying Business Class across the Pacific Ocean is a big deal to myself as it doesn't happen often. Even though it was economy class the flight crew never stop treating the passenger any less. JAL’s 777-300ER Sky Suite Cabin. The ottoman underneath the TV extends pretty deep and should accommodate most passengers comfortably. It was clean and just … Beneath the storage compartment was a power socket and a USB port. Shortly after settling in, I was offered a hot towel that came in a tray. Even though it was economy class the flight crew never stop treating the passenger any less. The Verdict. Your email address will not be published. The window seat is the best option with JAL business class Sky Suites. That is the only negative I have to say about this airline product. I have no words to describe my experience. If not, what are the lounges that are accessible for JAL J class passenger. The Western arrival meal was mediocre at best. Missing the 7am train meant waiting until 8am. The country's largest airline, Japan Airlines (JL) is headquartered in Tokyo. This is a review of the product that flies from Sydney and Melbourne to Tokyo. It flies non-stop to about 60 domestic destinations and more than 30 international destinations in Asia, Europe, Oceania, North America and South America. I didn’t mind this much, as I did want to catch some sleep, since I’d be spending a full day awake at Narita. Pressing a lever down will unlock the tray table which swings out and swivels into place. Overall, JAL’s food and ground service is okay but unspectacular, while its game-changing business class Sky Suite hard product is unmatched in the industry. Oh well. Upon contacting the The airline has four classes of service: First Class, Executive Class (the equivalent of Business Class), Premium Economy Class, Class J (Economy Class seating with larger seats) and Economy Class. I missed the Narita Express train before I realized they only leave once per hour at certain times of day. Best... Today my husband and I flew back to Vancouver by Japan Airlines. Click here for instructions on how to enable JavaScript in your browser. Flying Business Class across the Pacific Ocean is a big deal to myself as it doesn't happen often. In addition, each seat in the 1-2-1 configuration provides unobstructed aisle access, something that is now becoming the standard requirement for business class seating. Once again, my review is describing the Business Class JAL Sky Suites. We both also loved the Apex Suite! Review - Cathay Pacific Business Class - Vancouver to Hong Kong - A350, Review - JAL Business Class - Vancouver to Tokyo - 787-8, Review - ANA Business Class - San Francisco to Tokyo Narita - 777-300ER, Review – JAL Class J – Kagoshima to Tokyo Haneda – 767-300, Review – Shell Flat Neo – Tokyo Narita to Vancouver – 787-8. And for a 10:45am flight, I didn’t want to cut it that close. A nice touch! It was a tiny bit sluggish, and didn’t feel as snappy to use as I would have liked. Boarding began right on time, starting with passengers requiring assistance, then first-class passengers, business-class and oneworld elites, and then premium-economy and coach passengers. It features four entirely new cabins, first class, business class, premium economy, and economy. The partition screen moved up completely and provided me total privacy. Here it was located on the seatback in front of you. A total of 24 C seats. The Business Class cabin layout of this Boeing 787-9 was in a 1-2-1 reverse herringbone configuration, using JAL’s Sky Suite III seats! JAL will install truly flat JAL SKY SUITE II in a 1-2-1 configuration on some of its 767-300ER fleet. What do you think about JAL’s Sky Suite III business class seat? Leave your comments below! I wrote about the opportunity to use Alaska Airlines miles for heavily-discounted Business Class flights on Japan Airlines back in May 2017 before it became common knowledge here in Singapore and have already taken advantage of this amazing deal on a number of occasions (check out my review of the SKY SUITE III from SIN-HND and HND-BKK!). JAL Business Class Sky Suite review. Sky Suite II nice but really narrow JAL operated this 10:40 am flight from Hong Kong to Narita with a B787 Dreamliner equipped with the Sky Suite II in business class. A simple form was also provided that asked whether you wanted to be woken up for the arrival meal if you were sleeping, and whether you preferred the Western or Japanese meal. Needless to say, JAL’s SKY SUITE was 100x better than AA’s soft and hard First Class product on the outbound (and even cost fewer miles). Compared with the same seat on their 777, I felt the 787 version was actually roomier and a bit improved. Thanks for reading! Our flight was a 10:50pm red-eye flight out of KUL, which meant it was reduced service with only a breakfast service prior to arrival. As such, all suites have direct aisle access. I have no words to describe my experience. JAL will expand this later to HNL and select long-haul SE Asia routes by FY 2014. JAL also flies the newly configured B777-300ER Sky Suite to New York, Chicago, and Los Angeles. A pillow and blanket are provided are provided to each business class passenger, and the blanket is very light and surprisingly warm. I’m 5’7″ and I was just barely using the ottoman in a lounge position, with about a foot of space to spare. I love the privacy offered by these types of seats, as well as the leg room and direct-aisle access. It was cheaper and faster to fly than to catch the train. Prior to boarding, I used the Cathay Wing First Class lounge instead of the Qantas business class lounge that is the JAL designated lounge. I had booked my flight from LAX to Osaka with business class and unfortunately... One the best experience in flight. In Summary: JAL offers a very competitive product with their Sky Suite III reverse herringbone seats on the 787. Anyone familiar with this airline will certainly have heard about the Sky Suites. Right above the tray-table latch is a coat hook. JAL Sky Suite 777 is a major step forward in terms of passenger comfort and convenience. Which had me somewhat wishing I had just booked LAX to Tokyo. The country's largest airline, Japan Airlines (JL) is headquartered in Tokyo. We could feel the death glares from the huge priority line that formed behind us, as there was only one check-in desk available for business class. Join Australian Business Traveller as we give JAL's new Sky Suites a real-world trial on a recent journey from … Before jumping into bed I checked out the lavatory, which was pretty basic, with just mouthwash and toothbrush for amenities. During the eight hour flight, they served us two meals: dinner and breakfast. ... Also waiting at my seat was the menu, from JAL’s oddly named “BEDD Sky Auberge” dining program. There seemed to be a lot of confusion at the gate as multiple zones were roped off. I was curious to see how the same seat on the Dreamliner compares. Business class on this aircraft was divided into two sections; the forward section has four rows of seats in a 2-2-2 open suite (JAL Sky Suite/Apex) configuration, and the aft section has three rows of seats in a similar configuration. We had a smooth departure out of Kuala Lumpur without much traffic. When I first heard that JAL’s Boeing 787 Dreamliner being pulled off SFO-HND, I thought a downgrade was in store. Perhaps it was because I was not able to have the Japanese meal this time around. Thank you for this well-written review. A lie-flat "Sky Suite", which is 188 centimetres long and 65 wide, in a 2-2-2 layout. Make sure to subscribe to our newsletter for instant updates when we release a new post! Japan Airlines business class offers one of the most comfortable ways to travel from selected Australian cities to Japan. Nearby, there’s also an Amex lounge that some Amex cardholders can access, which I briefly checked out, but the Qantas lounge offered more space and better dining. Whilst Narita Airport gets a lot less love these days than Haneda Airport due to its considerably closer proximity to the centre of Tokyo, it is still as efficient as ever and after a smooth check-in, I was quickly through immigration and on my way towards the quiet enclave of the Sakura (Business) Lounge. Click here for instructions on how to enable JavaScript in your browser. More often than not, satellite terminals tend to be an afterthought, with all the design and amenities being focused on the main terminal. During the eight hour flight, they served us two meals: dinner and breakfast. To use our mobile site, please enable JavaScript. But in fact, JAL’s new four-class, 232-seat Sky Suite 777 offers much, much more on this lucrative transpac route. This actually worked pretty well in my opinion, and was convenient when I needed to make my bed. It’s not a full-on amenity kit like you would get in a longer duration flight, but is still a nice touch, especially on a red-eye flight. Last year, JAL unveiled an entirely new 777-300ER cabin configuration it calls JAL Sky Suite 777. Read More. After a stop in Tokyo following my flight on Japan Airlines in their JAL Sky Suites Bangkok to Tokyo, I continued my journey on Japan Airlines to New York. For the next few months, Sydneysiders are in for a treat with Japan Airlines swapping its Sydney-Tokyo flights to the newer Boeing 777-300ERs, which come with fully-flat beds in Sky Suite business class and free, unlimited inflight Internet for passengers at the pointy end. We booked and paid a few months in advance to get cheaper air fares. Compared with the same seat on their 777, I felt the 787 version was actually roomier and a bit improved. This is my impression of the Bangkok to Tokyo leg of the flight. This Japan Airlines (JAL) 777-300ER Business Class Sky Suite Review is from our recent trip to Japan, including ANA First Class, JAL Business Class review, and Tokyo luxury hotel reviews and Kyoto luxury hotel reviews. Foot space is ample, with the cubby hole being the same width as the seat, one of the biggest benefits of JAL’s unique Sky Suite layout. Pretty soon, the cabin lights were turned on in preparation for the arrival meal to be served. It was also much nicer than my last JAL business trip in 2010 with their SHELL FLAT (not really flat) NEO product. Perhaps because it was an overnight flight, the cabin crew did not seem to leave an impression for me. It was clean and just a little smaller than business but only feet away. A feature of the seat that I actually did not appreciate was the three-point safety harness. Japan Airlines' primary hubs are located at Tokyo's Haneda Airport (HND) and Narita International Airport (NRT). Wow. ), as well as the much smaller Cathay Pacific Lounge, before heading to the gate for our flight. The Sakura Lounge is a classy affair, split over two simple but stylish levels with a quiet zone on the lower level including sleep pods a… The dinner was designed by six red seal chefs and showed something creative and different. With you whether JAL business class seat, mentioning something about reconfirming tickets... Bedd Sky Auberge ” dining program aisle access since this was a Japanese gyuudon/ meat and rice package a. A feature of the seat above the tray-table latch is a major step forward in terms of passenger and... Brand new Golden Lounge accessible for JAL J class passenger really flat NEO. 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