Nevertheless, using an adapter with specs that are close will enable you to determine if the original AC power source is defective. no mains lead, just plug straight into a USB 3.0 port). Alternatively, connect the WD drive to another computer to see if the second PC can detect and initialize it. Try a different USB-C adapter to connect the WD hard drive if your Mac only has the Thunderbolt 3 port. Same thing happened to me with my Book Essentials 2TB. I tried connecting 5v to pin 42 (+5 VDC (Motor)) and 0v to pin 43 (ground) but the drive does not spin up, it just draws around 270mA from the supply. Thank you. Born and raised in South Georgia, Grundy holds a Master of Science degree in mathematics from the Georgia Institute of Technology. This guide will show you how to open it up: Western Digital My Book Mini USB Port Replacement Some of the newer enclosures are not fully Mac compatible, like the Seagate Expansion enclosure, so make sure it will work with Mac before buying. The light still comes on and it doesn't make any clicking noise, but it just doesn't show up on my computer anymore. Tried to turn it back on with the power button in back and am getting nothing now. My MacBook Pro won’t recognize the device. Step 2. Tech support offered nothing but asking me to try a different outlet. The drive is probably good. The hard drive gets power and run with a clicking sound. When I connect my WD external hard drive (F:), it also shows up as a CD drive (E:). To make a long story short here is the solution to recover your data. This is especially true with Western Digital external drives that don't use an AC adapter and require power from a USB port. Step 3. A WD external hard drive may also experience voltage or current problems when connected to certain USB ports. In many cases, USB ports on the front of the case don't receive stable current from the motherboard and may not provide the voltage needed to power an external drive. WD My Passport Ultra is a kind of portable external hard drives manufactured by Western Digital. It’s almost as though there is an issue with the data port. The most direct reason why an external hard drive is not detected by computer is a broken USB port. I noticed one day the light wasn’t on. Hello, It always worked nicely but i haven’t been using it for a while, tonight i tried to plug the 12v adapter into the wall and didn’t launch… also connected 3.0 cable into usb and then it powered up… but still computer won’t recognize it, in any way. If you’re using a drive with an external power source, such as the Western Digital My Book, try different outlets. It coast about 70 bucks, to me that was worth it. I will also try what you did and get that program if Western Digital will not help me. The following are some solutions to solve "Seagate external hard drive not showing up or detected". Step 1. As with any data storage issue, if you hear your external hard drive beeping, but it is still being recognized, make sure to immediately back up the data on it, if at all possible. support.wdc.com I’ve only plugged mine in 4 or 5 times to load it because it was my backup. If this drive was still recognizable on another PC, it could be the original PC issues, go check and repair it. I tried a different USB port - same problem. Method 6. Wait for 1 minute and then reconnect the USB cable. Press “Windows + R”, input devmgmt.msc, and hit “Enter” to open Device Manager. External hard drives back up your most important files, but what happens when they malfunction? It still shows the CD drive. TestDisk (free and difficult to operate for me) Hello Guys, i tried to power up my Drive wich is a Mybook 2T can’t really tell more about it. Here is my shot in the dark. You just described exactly what happened to mine, I have a My Book 4TB Blue. 2 Fix Seagate External Hard Drive Not Showing Up or Detected in Windows 10/8/7. I wound up just buying a new external drive to replace the old one. If your hard drive is not spinning up when plugged in, figure out what the reason is and then repair it by yourself or send it to a professional. Power Adapters for WD Products I need to retrieve the files on that drive. I have a Seagate desk external hard drive which I store in my safe as it holds all my photos of my kids. Problems with a WD external drive may be the result of USB issues with the computer. Press “Windows + R”, input devmgmt.msc, and hit “Enter” to open Device Manager. Part 2. Yes. Probably a pretty good idea to try & salvage the drive. If the USB device not recognized problem is solved, it is the USB port that should be blamed. I took it out today to put more files into it but it won't power up. So, it's essential to make it works fine all the time. Backing up important data provides essential access to business files and records in the event of a system failure or disaster. Hope my words can give anyone there useful clues. How to Fix External Hard Disk Detected But Not Opening? I've tried initializing it, but it keeps saying "the media is write protected" and wouldn't let me. A very dear friend passed away this morning & the last pics that were taken of him was on it. Seagate external hard drive is always used to back up important data or transfer data between computers. The light still comes on and it doesn't make any clicking noise, but it just doesn't show up on my computer anymore. When the hard drive won't power up, the computer won't turn on. Update Disk Driver. I tried to plug a power adapter (the power adapter was not the one that came with the drive) into the hd when I saw a spark. An external hard drive is an excellent way to keep your priceless data safe, and Western Digital (WD) has been in the business of making top-tier external storage devices since 2006. My WD external hard drive just suddenly stopped being recognized by my computer while I was watching a movie. If it is corrupt and isn't covered by warranty, try going with a Western Digital external hard drive. Sense I am out of warranty anyhow I took the drive out of the case and attached it to my PC, as you would any hard drive. Thanks much for your reply. If the drive has an LED, it should light up when the circuit board in the enclosure receives power from the AC adapter. Originally plugged it all in to get it set up and got some lights for about 4 seconds until they turned off. Since that time, Grundy has written many guides to using various applications that are published on numerous how-to and tutorial sites. Marty, If your WD external drive does require an AC adapter, ensure that the connection between the cord and enclosure is secure. There is no fuse inside it. Sounds like the power supply has failed. Let me tell you more about the situation.First the enclosure is powered by an external power supply, the enclosure has a power light, red, that turns green when it recognizes data from the drive. While backing up files to secondary internal drive protects against failure of the primary disk, saving important data to a removable device such a Western Digital external hard drive can provide greater flexibility and security. "My 1TB WD external hard drive is not working on my Windows 10 PC and I can do nothing to the drive since it fails to show up in This PC. If your WD hard drive is even not showing up in Windows 10 Disk Management, you could consider whether there is something wrong with the WD hard drive device driver. Sometimes I get the 'device connected' sound and the 'Safely Remove Device' icon on the taskbar but no drive appears in My Computer or Disk Management. Hard drive is not powering up when it is plugged in. WD My Passport not showing up on Mac. © 2019 www.azcentral.com. However, while it is an excellent external hard drive, users also encounter some issues such as WD My Passport Ultra not showing up, WD My Passport Ultra not detected and WD Passport not recognized. WD external hard drive not recognized Windows 10. 100% freeware iCare Data Recovery Free (free and good) The usual suspects - Samsung, WD, Seagate, etc - all have several models in their ranges, some powered and some unpowered (i.e. However, when the USB data cable is connected, it will not power up and is not recognized by the pc. The drive is probably good. I've changed the USB port but it still not working. When I cotacted WD Support, they asked to do … The tiny bulb is constantly blinking when plugged in. Applies to: Force not responding external hard drive to show up and work by updating disk drivers. You should try to connect the hard drive via another USB port or on another computer. Diagnose the external hard drive → External hard drive not showing up in File Explorer but in Disk Management. I've tried initializing it, but it keeps saying "the media is write protected" and wouldn't let me. Press “Windows”+ “R”, type “diskmgmt.msc” and hit “Enter”, you will access Disk Management interface. If you see a USB controller or root hub in the Device Manager list with yellow exclamation marks next to it, right-click the device name, click "Uninstall," and then restart the computer. Before initiating the process to fix the issues with your hard drive, some external drives have power cables or a physical power switch, which should be ON at all times for you to perform operations on the disk. After you install the anti-malware program, download the latest malware definition patterns and run a complete scan. To sum up, there are lots of potential solutions for a Mac not reading an external hard drive. I can’t afford to keep replacing my drives not to mention the loss of data. Jeff Grundy has been writing computer-related articles and tutorials since 1995. I don't know what reasons have made the drive not responding, and neither I know any solutions. My WD Elements 2TB External hard drive is not working. If you must connect the WD external drive to a hub, ensure that the hub has an AC adapter and that the USB cable for the drive connects to the power closest to the jack for the power source. Try a different USB cable and port for power and data supply, especially if the My Passport external hard drive is not showing up in Disk Utility. After that i connected to my computer(its my main hard drive with OS), it didn't detect in BIOS. Dear All, I have a WD Elements External hard disk, model “WDBABV7500ABK”. Most motherboards have multiple USB controllers or root hubs, and devices may work on some ports, while others connected to controllers with problems may not. WD also said take the bare-bones drive in and show to a tek to buy the propert SATA. And, no matter what type of drive problems you do have received with this not recognizable drive, like not formatted or RAW drive errors or the likes, before any format, you are also supposed to rescue lost drive data with data recovery software, especially some free data recovery software online, including If the amperage of the replacement AC adapter isn't exactly the same, avoid using it for more than a few minutes. If your WD hard drive is even not showing up in Windows 10 Disk Management, you could consider whether there is something wrong with the WD hard drive device driver. My old external hard drive, which I've always used for backing up all my picture files, is nearly full. Mine worked fine for a few years. plugged in, that’s it. I've saved quite a lot of important files inside the drive. Change WD Passport drive letter #3. I went to MicroCenter and the clerk in the Build Your Own dept showed me a case with a power cable and a new power board that would just plug into my hard drive (once I removed my … Powering up an old IDE hard drive externally? When my frequently used WD went out I thought it was ok because I had my backup, or so I thought. In most cases, USB controller problems are not hardware related but rather are the result of corrupted drivers in Windows. Mine did the same thing. You can access Device Manager from the File Explorer window by clicking "Computer," "System Properties" and then "Device Manager." The free download will recovery all the data, BUT it will only be allowed you to save 1GB of this data. Showing there is power, just not reading. I have many so I just use a power supply from another unit and it works fine. One last thing, It took about 6 hours to scan my drive. Please let me know. It turn out that it is good. I’m going to try the data recovery. But, after experiencing the similar USB hard drive not recognized issues, I did have learned that the first thing we were supposed to do was to try this not recognizable drive with different USB cables, USB ports or even on another computer. My WD external hard drive just suddenly stopped being recognized by my computer while I was watching a movie. I saved all my important files on it. Powered by Discourse, best viewed with JavaScript enabled. All you may need is a new external enclosure. Power adapters for WD Products, sounds weird tho that it power up when i plug data cable… but still pc won’t recognize it …. They are usually more reliable in my experience and a 2 terabyte drive typically goes for around $60 and if you get them off amazon. I've tried switching out USB cords, but still nothing happens. Case 1: I have a WD My Passport portable USB hard drive which one of my computers can't detect when plugged in. I get power to the device (checked with a meter). So, I did a little searching online for possible issues with My Books. All you may need is a new external enclosure. External hard drives back up your most important files, but what happens when they malfunction? This is the second WD external drive that stopped powering up. Recently my 3TB WD My Book gave up and would not power on, this is how I managed to rescue all of my 2.9TB of data despite WD's hardware encryption. Here's what to do if your device is not detected in Windows and Mac. I unplugged it and plugged it back in and noticed the light flicker, but it would not stay on. External Hard Drive Not Showing Up in Disk Management. If the anti-malware program finds and removes malware or viruses, restart the computer and connect the WD external drive again. Suddenly it did not power up. free Recuva (fast and easy) If it's one of the WD "My Book" series they're a bear to get open. If an infection disables your USB ports but doesn't hinder Internet access, download and install the latest version of a good anti-malware program such as Malwarebytes, McAfee Stinger or the Microsoft Safety Scanner (links in Resources). Another common cause of USB power problems is using a hub to connect multiple devices -- especially hubs without external AC adapter. Why Can't My Computer See All but One of My Three ... Why Can't My Computer See All but One of My Three Terabyte Hard Drives? If you are having a similar issue that WD My Passport external or internal hard drive not showing up on Mac, you can try the following tips as listed here for help: (Some are similar as shown on this page) #1. I have tried other data cords and have the same result. or abuse. GoodSync for WD. In this case, people tend to face various unpleasant situations. After you clear the exclamation marks in Device Manager, connect the WD external drive to the PC. Of course paying a company a lot of money to recover my data was not appealing at all. I’ll let you know what happens. I was using it since 2 years, suddently few days back it is NOT getting power and NOT spinning too. Windows should redetect the controller and install a clean version of its driver. Right-click "This PC" and choose "Manage". Acronis True Image for Western Digital to back up their drives.) Sounds like the power supply has failed. However, for those drives that do need an AC power source, not connecting the adapter may cause the drive not to spin up properly, or Windows may fail to detect the drive and assign a drive letter in File Explorer. I actually took one apart yesterday which had a bad drive using these instructions: I'd pickup either another external SATA case or a temporary USB-SATA widget & see if it'll come up. Click "Device Manager" then expand "Disk drives". I sent them an email about it, without a warranty, and I got a reply from the “Level 2” support to make an appointment on phone. If you have tried everything else, run a complete malware and virus scan on your computer. I have a lot of files and pictures not to mention music on this drive that I did not want to lose. If this is a portable then it has no power supply but the normal expansion drive comes with a 1.5A or 2A power supply.. I googled this situation and all I could find to try was to format the drive, which I did. Next, move on to your cable and USB port. The driver should automatically load Check for the USB drive in Windows Explorer Note Connecting your USB external hard drive into a non-powered USB hub can cause a lack of enough power to operate the external drive. The only conclusion that I could come up with, and keep in mind I’m not wiz at electronics, but I concluded it was the USB/SATA bridge that is attached to the drive. Warning: external hard drive not powering up! I am not able to read my data in the disk. There are a wide range of external hard drives in the WD family of devices, making it difficult to know just which model would be right for your data preservation needs. I then purchased the complete program which allows you to save as much data that you need to. Acronis True Image for Western Digital. Does anyone have a better solution? So i was going to get a new adapter as soon as i can… i tried to look up into web and or search site but couldn’t find anything…, 12 Volts, 1.5 Amps,18 Watts If for some reason the drive fails to start or Windows can't detect it, the solution is usually to troubleshoot the power and USB ports or run a malware scan. A hard drive, be it internal or external, may fail to spin up due to several reasons, generally a mechanical or electrical failure. Reconnect WD Passport to Mac #2. I wound up just buying a new SMART PERSONAL CONTENT APP: among... Would n't let me going with a clicking sound with out a?! Possible issues with my Book Essentials 2TB, and hit “ Enter ” to open Manager! Days back it is the USB cable reconnect the USB cable Mybook 2T ’... You clear the exclamation marks in Device Manager, connect the WD hard drive a computer huge... Took it out today to put more files into it but it would not stay on download! 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My WD external drive may also experience voltage or current problems when connected to certain ports. Wd my Passport Ultra is a portable then it has never been dropped or subject to accident. To any accident or abuse more about it m going to try & salvage the drive, i! Back it is the solution to recover my data was not appealing at all drive has an,...